ENJOY COMPLIMENTARY EXPRESS SHIPPING UPGRADE ON ALL ORDERS! | Details

Customer Services

Placing an Order

CHECKOUT

When you’re done shopping, click “Checkout” to place your order. All of the items in your shopping bag appear in your order during checkout. If you don’t want to order all of the items, simply edit your shopping bag. During checkout, you will be asked to provide:

  • Your e-mail address and password, for security purposes.
  • The address you want to ship to.
  • If you do not have an account you will need to create it in order to make any purchase.

PLACING AN ORDER

You will have a chance to verify the information in checkout and, if no changes are necessary, proceed to “Confirm Order”. You will also receive an e-mail confirming that your order has been received within approximately 24 hours. We will send you another e-mail to notify you when your order has been shipped.

PLACING AN ORDER BY PHONE

If you prefer not to order online, you may call us with your information at 1-809-222-4332

 

Processing & Shipping

We ship WORLDWIDE! All our items are directly shipped from the Dominican Republic and all orders receive a complimentary upgrade to Express Shipping! We will ship your order within the next two business days after it has been receiving.

◉ Delivery time to the United States & Canada is 1 – 2 business days

◉ Delivery time to EVERYWHERE else is 2 – 3 business days.

Please Note: That buyers are responsible for any and all duties and customs charges that may be incurred in their own countries. We are not responsible for delays due to customs procedures.

PACKING

You will receive your order beautifully packed in a small white box decorated with an aqua blue lace or instead with a raffia lace. So, if you are buying for yourself or for someone special or sending your order to another person, your order will arrive packed as a delicate gift.

MULTIPLE SHIPPING ADDRESSES

You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately.

 

Order Status and Tracking

ORDER CONFIRMATION

You’ll receive two emails after you place your order and provide us with a valid email address:

The first confirms that your order was received (your order confirmation number will link to the Order Status page); this email will arrive within about 24 hours. The second confirms that your order was shipped from our store.

SATISFACTION GUARANTEED

At The Larimar Shop we guarantee our jewelry, which is carefully handcrafted, selected with the best Larimar stone and silver work for our customers.

RETURN POLICY

If not satisfied with the item purchased we accept the return of same, unused item(s) within 30 days of placing your order.

Once received, your item will be immediately inspected and upon acceptance, a refund (shipping fees not included) or exchange, whichever you’ve selected, will be promptly issued. A confirming email will be sent. Please note that any items showing signs of damage, wear or alteration (including re-sizing) cannot, regrettably, be accepted for return and will be returned to you.

PROMOTIONAL ITEMS

If your original purchase included a promotional item subject to minimum purchase requirements, e.g., a Gift with Purchase, the promotional item must also be returned (in new and unused condition) in order to be eligible for a full refund. Otherwise, the returned item will be eligible for store credit only.

To return an item, please ship it to the following address (for your protection, we highly recommend that you insure all returns):

The Larimar Shop 8400 NW 25th ST STE 100 Doral, Florida 33198

 

Other Services

ENGRAVING SERVICES

In The Larimar Shop we offer the possibility of engraving rings and pendants upon customers’ request. This service has an additional cost of US$15.00 per piece. If you want your purchased item to be engraved with a name or initials or any specific text, please complete your purchase order and once you receive your order confirmation email, send us this service request indicating the text, name or initials you want to include. Once we receive your request we will check with our artisans if the piece selected by you can be engraved accordingly.

We will email you a separate bill for this additional service through PayPal and once your payment has been completed, we will proceed to engrave the piece. Please bear in mind that this service increases delivery time of your order in 2 – 3 working days.

RING ADJUSTMENT

Most of our rings are unique pieces and we only have that size in stock. However if you like a specific ring and want it to be enlarged or reduced, we will resize it at no additional cost. Please include a note when checking out with your size request.

Please bear in mind that this service increases delivery time of your order by 2 – 3 working days.

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