Shipping
We ship worldwide! All orders are shipped directly from the Dominican Republic within the 1 – 3 business days after placing your order.
Shipping to the US & Canada
DHL Express Shipping 1 – 3 business days (US orders > $300) Free
DHL Express Shipping 1 – 3 business days (US orders < $299) $15
Shipping to everywhere else
DHL Express Shipping 2 – 4 business days (US orders > $300) Free
DHL Express Shipping 2 – 4 business days (US orders < $299) $20
All orders will be processed and shipped within 1 – 3 business days of order confirmation (including express shipping orders) unless otherwise indicated. Orders with ring resizing requests will take 2 - 3 additional business days to the regular processing time.
We always do our best to get your order shipped as quickly as possible; if you have an emergency order that needs processing in less than what is outlined above, please contact us at cust.serv@thelarimarshop.com, and we'll work our way to get your order delivered faster.
Will I need to pay import or duty taxes?
For countries outside the United States, please consider there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that The Larimar Shop does not have any control over these fees, and we cannot advise what the costs will be, as they vary by country. For more information, please get in touch with your local customs office. Keep in mind that we cannot reimburse you for duties and taxes paid upon delivery.
Kindly note The Larimar Shop is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.
Please note some locations outside the US are classified as remote zones by DHL; to these zones, we'll ship your package through the standard shipping option offered by USPS.
Is a signature required upon delivery?
All TLS shipments require a signature upon delivery, except those sent via USPS. Kindly note that The Larimar Shop will not change the shipping address upon request once an order is shipped. If you are unable to sign for the package please contact our service providers:
DHL
DHL offers various delivery options - once your package has been picked up and scanned into their system, you can visit https://delivery.dhl.com/ or call 1-800-225-5345 to coordinate a new delivery date or pickup location!
RETURNS & EXCHANGES
All sale items purchased during promotions, made-to-order pieces, and resized pieces are final sales and are not eligible for return. We accept returns on full-priced items in their original condition, unworn and unused, within 30 days of your purchase. Returns meeting these conditions will be issued a full refund (excluding shipping costs) to the original form of payment.
Please note that the customer is responsible for all return shipping costs.
To return an item either for refund or exchange, please ship your parcel to the address below. Once you send your package out, please email us the tracking information; this last step is a must to avoid any delays in the process.
The Larimar Shop01-002813. 8400 NW 25th ST, STE 100. Doral, Florida 33198Please notice our courier partner in Florida will receive the return pieces and then ship them to the Dominican Republic; this will add 2-3 days before they get to the Dominican Republic.
What's the process to exchange my order?
If your item was purchased at full price and is unworn/unused within 30 days of your purchase, you are eligible to return your item and exchange it for any other piece you like. We'll send you a discount code for the item price that can be redeemed on our website upon receipt.
What if my item arrived damaged?
Please get in touch with us right away atcust.serv@thelarimarshop.comor call us at 809.222.4332
Do you do repairs?
The Larimar Shop will repair items purchased through thelarimarshop.com at no charge for up to one year following purchase (under all reasonable circumstances). For purchases older than one year, repairs will be subject to a fee assessed on a case-by-case basis.
We will always do our best to repair your TLS piece. Don't hesitate to get in touch with us atcust.serv@thelarimarshop.comor call us at 809.222.4332 with a specific repair request to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.