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We ship WORLDWIDE!

FREE SHIPPING on your order of $299+ More info

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Order Notes
Subtotal Free
Shipping, taxes, and discount codes are calculated at checkout. DHL does not deliver to PO boxes. Shipments to PO boxes will be rerouted to the nearest available DHL Service Center for customer pick up.

Summer Break Notice: Orders placed between June 10-16 will ship on or after Monday, June 17.

Shipping

We ship worldwide! All orders are shipped directly from the Dominican Republic within the 1 – 3 business days after placing your order. 

Shipping to the US & Canada

DHL Express Shipping  1 – 3 business days (US orders > $300) Free 

DHL Express Shipping  1 – 3 business days (US orders < $299) $15

Shipping to everywhere else

DHL Express Shipping  2 – 4 business days (US orders > $300) Free 

DHL Express Shipping  2 – 4 business days (US orders < $299) $20

All orders will be processed and shipped within 1 – 3 business days of order confirmation (including express shipping orders) unless otherwise indicated. Orders with ring resizing requests will take 2 - 3 additional business days to the regular processing time.

We always do our best to get your order shipped as quickly as possible; if you have an emergency order that needs processing in less than what is outlined above, please contact us at cust.serv@thelarimarshop.com, and we'll work our way to get your order delivered faster.

Will I need to pay import or duty taxes?

For countries outside the United States, please consider there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that The Larimar Shop does not have any control over these fees, and we cannot advise what the costs will be, as they vary by country. For more information, please get in touch with your local customs office. Keep in mind that we cannot reimburse you for duties and taxes paid upon delivery.

Kindly note The Larimar Shop is unable to provide replacements or refunds for stolen packages after the shipping carrier has successfully delivered the parcel.

Please note some locations outside the US are classified as remote zones by DHL; to these zones, we'll ship your package through the standard shipping option offered by USPS.

Is a signature required upon delivery?

All TLS shipments require a signature upon delivery, except those sent via USPS. Kindly note that The Larimar Shop will not change the shipping address upon request once an order is shipped. If you are unable to sign for the package please contact our service providers:

DHL

DHL offers various delivery options - once your package has been picked up and scanned into their system, you can visit https://delivery.dhl.com/ or call 1-800-225-5345 to coordinate a new delivery date or pickup location!

Returns & Exchanges

At The Larimar Shop, we pride ourselves on offering high-quality Larimar pieces from the Dominican Republic. We understand that there may be times when you need to return your item. To ensure a smooth process, please review our return policy below.

RETURN POLICY

  • Restocking Fee: All returned orders are subject to a $25 restocking fee. This fee partially covers the cost of international shipping that we incur, as we are located in the Dominican Republic.
  • Shipping Costs: Shipping fees are non-refundable. This includes both the original shipping cost and the return shipping cost.
  • Eligibility: Items must be returned within 30 days of delivery, in their original condition without signs of wear or damage and must be in all original packaging (bag, box, and pouch included).
  • Non-Refundable Items: Gift cards and custom orders are non-refundable.

Return Process

  1. Initiate a Return: Contact our customer service team at cust.serv@thelarimarshop.com to initiate a return. Provide your order number and the reason for the return.
  2. Approval: Once your return request is approved, we will provide you with the return shipping address and instructions.
  3. Ship the Item: Securely pack the item and ship it to the address provided. You are responsible for the return shipping costs. Once you send your package out, please email us the tracking information; this last step is a must to avoid any delays in the process.
  4. Inspection and Refund: Upon receipt of the returned item, we will inspect it. If it meets our return criteria, we will process your refund minus the $25 restocking fee. Refunds will be issued to the original payment method within 5 -7 business days.

EXCHANGES

  • No Direct Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return the original item following the return process and place a new order for the desired item.
  • New Orders: To ensure availability and expedite the process, we recommend placing a new order for the item you want as soon as possible.

Important Notes

  • Location: Please note that we are located in the Dominican Republic. International shipping can be costly, and the restocking fee helps us partially cover these costs.
  • Inspection: All returned items are subject to inspection. Items that are damaged, altered, or not in their original condition may be rejected or subject to additional fees.

Contact Us

If you have any questions about our return policy, please contact our customer service team at custs.serv@thelarimarshop.com or call us at +1 (809) 222 4332. We are here to help and ensure you have a positive shopping experience with The Larimar Shop.

What's the process to exchange my order?

If your item was purchased at full price and is unworn/unused within 30 days of your purchase, you are eligible to return your item and exchange it for any other piece you like. We'll send you a discount code for the item price that can be redeemed on our website upon receipt.

What if my item arrived damaged?

Please get in touch with us right away atcust.serv@thelarimarshop.comor call us at 809.222.4332

Do you do repairs?

The Larimar Shop will repair items purchased through thelarimarshop.com at no charge for up to one year following purchase (under all reasonable circumstances). For purchases older than one year, repairs will be subject to a fee assessed on a case-by-case basis.

We will always do our best to repair your TLS piece. Don't hesitate to get in touch with us atcust.serv@thelarimarshop.comor call us at 809.222.4332 with a specific repair request to determine whether a repair can be accommodated and the associated charge. All associated shipping charges are the responsibility of the customer.