Cow Horn Heart Charm

Hi Anne,

We appreciate you sharing your thoughts, though we’re sorry to hear that your piece didn’t meet your expectations. Like all our jewelry, our Pink Conch Moon Charm is made from natural materials, and we are transparent about the fact that each stone is unique. While we do not use letter grading in our product descriptions, the piece you received meets the high-quality standards we uphold.

Regarding our return policy, we aim to be fair while maintaining the integrity of our handmade, one-of-a-kind pieces. We outline all policies clearly on our website, including that customers cover return shipping, which is standard for small businesses with limited inventory—especially for us, as we are based in the Dominican Republic and ship internationally. These policies help us continue offering high-quality, unique pieces while ensuring fair logistics for our customers and team. Every return request is carefully reviewed to ensure fairness on both sides.

Also, when a customer requests to see the pieces available before purchasing, we are always happy to share photos upon request, giving the customer the chance to choose. However, due to the number of pieces we carry, it is not feasible to display every individual variation on our website in advance. We do our best to represent the natural variations through our product listings while ensuring a smooth shopping experience.

We value feedback and always look for ways to enhance the shopping experience. That said, we regret that you were disappointed, and we hope you find a piece elsewhere that aligns with what you were looking for.

Wishing you all the best,

The Larimar Shop

Hi Anne,

We appreciate you sharing your thoughts, though we’re sorry to hear that your piece didn’t meet your expectations. Like all our jewelry, our Pink Conch Moon Charm is made from natural materials, and we are transparent about the fact that each stone is unique. While we do not use letter grading in our product descriptions, the piece you received meets the high-quality standards we uphold.

Regarding our return policy, we aim to be fair while maintaining the integrity of our handmade, one-of-a-kind pieces. We outline all policies clearly on our website, including that customers cover return shipping, which is standard for small businesses with limited inventory—especially for us, as we are based in the Dominican Republic and ship internationally. These policies help us continue offering high-quality, unique pieces while ensuring fair logistics for our customers and team. Every return request is carefully reviewed to ensure fairness on both sides.

Also, when a customer requests to see the pieces available before purchasing, we are always happy to share photos upon request, giving the customer the chance to choose. However, due to the number of pieces we carry, it is not feasible to display every individual variation on our website in advance. We do our best to represent the natural variations through our product listings while ensuring a smooth shopping experience.

We value feedback and always look for ways to enhance the shopping experience. That said, we regret that you were disappointed, and we hope you find a piece elsewhere that aligns with what you were looking for.

Wishing you all the best,

The Larimar Shop